Our Contact Information:
Business email address (email@example.com)
Wind River Group LLC
Call Toll Free firstname.lastname@example.org
In the Event of Damage or Defects:
In the event of damage or a defect in an item, the shipping company may be able to correct a minor problem on the spot. If not, the shipper will return the item to the nearest distribution center to professionally correct the problem. If damage is not noted at time of delivery you may face significant delays and additional expense to correct the damage. By inspecting your order and noting any damage at the time of delivery the problem will be corrected at no additional expense to you.You must have the delivery driver sign off on damage if you except delivery.
Cancellations and Return Policy:
30% Cancellation & Return Fee on all Wildlife Mounts. These wildlife mounts are mounted specifically for each customer, please make sure that you are positive about this purchase before ordering.To Return - Simply ensure that the item is returned in its original product packaging within 15 days of delivery.
We have never head a "taxidermy Mount" damaged in shipping due to the extra care in assuring that our mounts are packaged extremely well!
What should I do if my product arrives damaged due to shipping? Should any problems arise from your product order from damage due to shipping or missing parts or pieces occur, we at Timberline Group LLC are going to correct the situation. Please email us and explain the situation. Make sure you leave some contact information so we can get a hold of you. As soon as we here what part is missing or damaged we'll have the replacement part shipped out as quickly as possible.
Note Regarding Shipping of this Product. 1. You must be present at the time of delivery. 2. The goods must be opened immediately while the freight carrier is on site in order to reveal concealed damages. 3. Do not sign Bill of Lading before checking for damages. If damaged, DO NOT SIGN, refuse. 4. Once the Bill of Lading is signed, the manufacturer and Western Passion are not responsible for freight damages. It is then the responsibility of the customer to file a claim with the shipper.
No orders are shipped "on approval". Any errors in pricing or mistakes in arithmetic on your order are subject to correction. You are responsible for checking your order confirmation for accuracy. We are not responsible for order errors of any kind if you fail to notify us with specific order errors within 72 hours of receipt of your order confirmation. Please be sure all the items needed for a complete and successful delivery are listed on your confirmation.